FAQ

What is GovCollect?
GovCollect is a municipal revenue collection software solution.  It is made up of core functions shared throughout the software such as security, payment processing, balancing/accounting integration, billing, auditing, and adjustment/reversals. The user is allowed to add specific data modules such as real and personal property taxes, utility billing, business licensing and more.

What is iGov Services?

iGov Services is the web based advancement of Govcollect.  We are transitioning all customers from Govcollect to iGov Services.  This is part of their support services.

What are the benefits of GovCollect’s All-in-One design?
The number one benefit is office efficiency.  With security, a user can access information for a customer about any of that customer’s services with the municipality.  Another benefit is data sharing.  With GovCollect’s unique Customer and Location attachment, a user can cross reference any activity assigned to a customer and a location.  Imagine easily viewing all revenue activity history and outstanding fees for a customer. Users also enjoy increased collection rates with improved customer service.

Do you have to change your existing accounting software?
No you do not need to change your existing accounting software.  We save our customers thousands of dollars by allowing them to use the accounting software they already have and enjoy.  Small users enjoy products like Quickbooks and do not want to change.  Bigger users would be forced to enter a terrible RFP process if they had to change out all their software.  GovCollect interfaces with your existing accounting software.  You will balance deposit entries and either import a file into your accounting or enter a simple journal entry from your GovCollect balancing reports.

Is your operation unique in requiring custom software?
The most common misconception is that a municipality believes their process is unique.  Forms and calculation methods do not make you custom.  The GovCollect parameter driven design allows you to personalize the process to meet your needs without you being on the dreaded “custom island.”  GovCollect allows you to successfully personalize for your ease.

What computer hardware do I need to run GovCollect and iGov Services?
PC and Network setup can be easy but you should always include a network professional familiar with your current setup.  If you want to install GovCollect in a traditional client/server network design with Browser access for iGov.   Govcollect can also be used in the following setup:

  • On a single PC
  • On a virtual server (citrix, vmware, terminal services)
  • Hosted on Microsoft Azure

Can I add new modules at any time?
Yes, you can add new modules as your municipal revenue needs change.  Simply contact us and we will enable the desired module or create a custom module for your operations.

Is Tech Support available?
Yes, support is included.  You have toll free phone support and we can remote into your desktop if you want assistance.  Plus you receive software updates to keep you current with the changing technology in our products and the world.

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