FAQ

What is GovCollect?
GovCollect was the network software version municipal revenue collection software solution.  It is made up of core functions shared throughout the software such as security, payment processing, balancing/accounting integration, billing, auditing, and adjustment/reversals. The user is allowed to add specific data modules such as real and personal property taxes, utility billing, business licensing and more.

What is iGov Services?

In 2020, iGov Services is the web based advancement of Govcollect.  Most users host the software on Microsoft Azure platform.  The product is friendly and fun to use incorporating new web based features to minimize mail and maximize communication with taxpayers.

What are the benefits of iGov Serivces’ All-in-One design?
The number one benefit is office efficiency.  With security, a user can access information for a customer about any of that customer’s services with the municipality.  Another benefit is data sharing.  With iGov Services’ unique Customer and Location attachment, a user can cross reference any activity assigned to a customer and a location.  Imagine easily viewing all revenue activity history and outstanding fees for a customer. Users also enjoy increased collection rates with improved customer service.

Do you have to change your existing accounting software?
No you do not need to change your existing accounting software.  We save our customers thousands of dollars by allowing them to use the accounting software they already have and enjoy.  Small users enjoy products like Quickbooks and do not want to change.  Bigger users would be forced to enter a terrible RFP process if they had to change out all their software.  iGov Services interfaces with your existing accounting software.  You will balance deposit entries and either import a file into your accounting or enter a simple journal entry from your iGov Services balancing reports.

Is your operation unique in requiring custom software?
The most common misconception is that a municipality believes their process is unique.  Forms and calculation methods do not make you custom.  The iGov Services parameter driven design allows you to personalize the process to meet your needs without you being on the dreaded “custom island.”  iGov Services allows you to successfully personalize for your ease.

What computer hardware do I need to run iGov Services?
90% of users enjoy the software hosted on Microsoft Azure.  About 10% of our customers with IT departments host the software on their own servers.

Can I add new modules at any time?
Yes, you can add new modules as your municipal revenue needs change.  Simply contact us and we will enable the desired module or create a custom module for your operations.

Is Tech Support available?
Yes, support is included.  You have toll free phone support and we can remote into your desktop if you want assistance.  Plus you receive software updates to keep you current with the changing technology in our products and the world.

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