Utility Water Billing and Collection


iGovServices Utility Water billing solution is an all-in-one water billing and water collection system for water utilities with less than 10,000 accounts. We designed a software system to maximize productivity, manage risks, and deliver expert-level results.

Water, sewer, and trash services are often billed or collected by different utility entities and iGovServices possesses the unique features needed by:

  • City Level
  • County Level
  • Rural Water Companies
  • Fire Districts
  • Indian Tribes

iGovServices Water Billing and Collection Cloud-Based Software includes all the features needed to be successful and deliver results.

  • Dashboards to analyze Billing, Collections, and Delinquents for easy audits.
  • Meter Reading Import Wizard for Neptune, Sensus, Itron, and more.
  • iPhone/Android app for Maintenance team for meter reading, rereads, meter changeouts, final readings, and service orders.
  • Custom portal for history, bills, and receipts.
  • Email/text/web access to bills, receipts, and history saving 100s of phone hours and postage.
  • Delinquent processing including automated penalty/interest and custom calculation rates.
  • Payment plans are fully automated

iGovServices Cloud-Based Utility Water Billing Software Focus Points

  • The entire platform is integrated with real-time data sharing so easily visualize a customer or location and all its utility history.
  • The customer portal includes dynamic “New Application” sign-up for water service and approval providing a full audit trail and eliminating employees keying data.
  • The customer portal includes full history access, and the ability to display/print water bills and payment receipts.
  • iPhone/Android App for the Maintenance team to perform, meter readings, rereads, meter changeouts, final readings, and service orders while in the field using their phone.
  • Live Dashboards display collection, billing, and delinquent-specific data analytics.
  • Ready-to-Use Interfaces to import meter readings from Itron, Neptune, Sensus, and more, lockbox payment files, GIS location data for our Google maps,  Multiple Credit Card/eCheck/ACH Formats, and POS equipment.
  • Easy Excel Template Data Conversion Tools to import your existing data and get started clean and accurately.
  • Creative delivery methods such as email/text and a mobile app eliminate over 100 phone call hours and reduce the postage budget.